Easy to understand, worked immediately
Jim H., Eden Prairie, MN, USA.
Intuitive and reliable voice broadcasting
Philip F., Minneapolis, MN, USA.
Buying our fouth Acarda Messenger system!
Bruce M., Glastonbury, CT., USA.
Keep overheads down, buy Acarda Messenger
Troy H, Woodbridge, VA, USA.
Acarda Messenger Highlights
Automatically places telephone calls to play a pre-recorded message
Schedule the calling time and leave it to call prospects or customers
Import your calling list of telephone numbers
Play a different message if call answered by answer machine
Recipient can select to be transferred, e.g. to a sales representative
Recipient can confirm they would like some action taken, e.g. to be called back
Configurable number of delivery attempts for busy or no answer calls
Verify the listener is the right person to hear the message
Call statistics and outcome reporting
Do Not Call Management
Prevent calls to numbers you want to exclude
Recipients can be added to your Do Not Call list
Inbuilt database to load Do Not Call numbers
Advanced Edition Includes
A Client Calling call flow for debtor collection or appointment reminders
A Survey call flow for telephone surveys
Recipient response option to hear More Details
Recipient response option to Record a message for you e.g. their postal address for you to send them more information
Acarda Messenger Pricing (USD)
Acarda Messenger Auto Dialer software is licensed by the number of telephone lines you want to run it on at one time. There are two editions; the Standard Edition includes only a Sales call flow template while the Advanced Edition includes call flow templates for Sales, Client Call, and Survey.
The following pricing is for either a 6-Month Rental license or a one-time outright purchase of the license. These include up to thirty minutes Acarda Messenger Configuration & Training service to help you get up and running. Please note the license is for the autodialer software but you need also to have the appropriate hardware to run the software on – refer to note below on hardware requirement.
Auto Dialer FAQs
What hardware is required for an auto dialer?
Our Autodialer, Acarda Messenger, is installed on to your own computer and run in-premise rather than being cloud-based. This means you have full control over it and the calling lists you import into the dialer remain on your system.
To set up your auto dialer purchase the Acarda Messenger Autodialer software license online from us, and then assemble the dialer. You need the following:
• A Compatible Dialogic Card with Dialogic Drivers
• Acarda Messenger Software License
• A computer that can support the Dialogic Card hardware and Acarda Messenger (Windows 7 and up)
Acarda Messenger autodialer works with Dialogic Cards such as the D/4PCIU, D/4PCI, Dialog/4 , D/41D, D/21D and other compatible cards. You could start by searching on eBay.com. Look for something like “Dialogic Card D/4PCIU”. There are variations as to the model number that might be listed e.g. D/4PCIU, D/4PCIUF, D4PCIUFW. Be careful that you buy the type of card that can fit in a slot in your computer motherboard, usually the older, less expensive, universal PCI or the newer PCI Express slot.
You can also purchase a range of secondhand Dialogic Cards from Ace Systems. You may need assistance from your IT/computer support people to put it together. If you buy a Dialogic Card make sure you ask for the Dialogic Drivers that are needed for it.
How many calls can an autodialer make?
Typically autodialers can make a 1000 calls per telephone line per day. Not all these will have your complete message played to the recipient in fact many people will just hang up on your message – that’s why it is often more cost effective to send messages with an autodialer than a live person. Other calls will be busy or no answer or disconnected etc. Let’s say on average then a call takes 36 seconds. For a single line then you’re looking at:
1. 60 minutes * 60 seconds in a minute: 3600 seconds in one hour.
2. 3600 seconds divided by 36 seconds per call = 100 calls per hour.
3. In a ten hour day you’d call 10*100 = 1000 telephone numbers.
So if you had four lines you’d make approximately 4000 calls in a day. In practice you will probably find auto dialers make less calls than this. Some people work on a rule of thumb of 1 call per minute per line e.g. 60 calls per hour per line.
How do autodialers work out if they reach a real person or voice mail?
Autodialers such as our Acarda Messenger Auto Dialer work out how long the greeting is when the call is answered and based on that they decide if it is voice mail or a live person. Typically when a live person answers a call it will be a short greeting say less than 3 seconds in length whereas when a voice mail system answers a call the greeting is longer. Think of the times you have personally called someone and started talking thinking it was a real person but then found it was voice mail! Sometimes it is difficult to distinguish between voice mail and a live person and the auto dialer won’t get it right all the time. There are usually a few settings you can fine tune to make answer machine detection more reliable.
Can an auto dialer be used for debt collection or appointment reminders?
The Advanced Edition of Acarda Messenger has a Client Call template for calling clients. This voice broadcasting call flow can speak dates, times and money amounts so it is perfect for reminding people of upcoming appointments or an overdue debt. You can also just play a message to tell them about a special event.
Can an auto dialer be used for telephone surveys?
The Advanced Edition of Acarda Messenger has a Survey template for telephone surveys and polls. With this call flow the auto dialer automatically phones a list of people and asks them a set of questions that they can respond to using their telephone keypad. Use it to carry out market research, telephone polls, test new ideas and to gather opinions.
Are autodialers legal?
There are many laws and regulations, restricting or prohibiting the use of auto dialers to send out pre-recorded messages and the ability to solicit by telephone. Laws vary from jurisdiction to jurisdiction and a violation of such laws may result in significant penalties and other sanctions. Before using auto dialers you should consult with your own counsel to determine the extent, if any, of permissible solicitation activities. Please ensure you abide by the laws of the country you are operating and calling in.